Careers

Senior Account Manager

HealthTalker creates innovative word-of-mouth (WOM) marketing solutions for the pharmaceutical and biotechnology industry. Our programs include a blend of online components and offline materials, with a heavy focus on websites. As Senior Account Manager, you will be responsible for managing multiple accounts, ensuring that our programs are flawlessly executed, our members are highly engaged and that the needs and expectations of our clients are not only met, but exceeded.

This is a client-facing role with high visibility – client experience in the industry is required. We are seeking someone with strong communication and multi-tasking skills and impeccable attention to detail. In this role you will wear many hats and will work in conjunction with our design, development and analytics teams. Over time, and as you grow into the role, your client accounts will expand and you will gain the aid of a Junior Account Executive.

Responsibilities

• Direct and manage the day-to-day operations of assigned accounts
• Foster strong relationships and build confidence with clients, co-workers and partners
• Become the internal subject matter expert for each account managed
• Identify opportunities for collaboration, integration and program expansion
• Define strategies, goals and deliverables in line with marketing objectives
• Plan, organize and lead program implementations and enhancements
• Create and maintain detailed project schedules and keep team on task to meet deadlines
• Serve as main point of contact for and liaison between the client and internal team
• Organize and lead meetings as necessary
• Provide final approval to internal team on all materials prior to client delivery
• Ensure account and project documents are complete, current, and stored appropriately
• Effectively apply our methodology, enforce standards and help develop best practices

Who You Are

• Strong verbal and written communication skills – timely and consistent
• Exceptional planning, organization, time management, multi-tasking and prioritization skills with ability to adapt to changing needs
• Impeccable attention to detail
• Strong interpersonal and client relationship skills
• Strategic thinking and creative problem-solving skills
• Ability to delegate, influence and lead
• Efficient team management, conflict resolution and decision-making skills
• Ability to facilitate and coordinate meetings in an effective manner
• Capable of understanding and explaining complex technical information to all skill levels
• Self-motivated, requiring minimal supervision
• Enthusiastic with positive can-do attitude and passionate about doing a great job

Requirements

• 5-7 years of relevant agency experience in the pharmaceutical or biotechnology industry
• BA or BS from a 4-year institution
• Proven track record interfacing with clients
• Proficient in MS Outlook, MS Project, MS Excel, MS PowerPoint and MS Word

Compensation and Our Work Environment

Compensation will be competitive, and commensurate with your skills and experience. In addition to your base pay, you will receive health and dental benefits, 40l(k) with company match, disability coverage, a concierge program, a flexible spending account, a great work/life balance including summer Fridays, and more.

Applying

Please send your resume in PDF format along with a cover letter to andy@healthtalker.com. Resumes submitted without a cover letter will not be reviewed.

Only qualified candidates should apply. No recruiters. In-state candidates only.

Thank you for your interest. We look forward to hearing from you!

Company Description

HealthTalker develops innovative word of mouth (WOM) marketing programs for the healthcare market with a specific focus on the pharmaceutical and biotechnology industries.

Each HealthTalker program mobilizes a base of highly engaged patients and/or caregivers who are recruited to participate in a multi-faceted offline and online experience that is personally relevant to them. Once engaged, participants are provided the tools and education they need in order to share information with others via their in-person conversations and online activities.

HealthTalker programs leverage the power of a personal recommendation and take advantage of what consumers already do on a regular basis – talk to their friends and family about the conditions they have and the health products they use. Word of mouth conversations are important sources of consumer information about healthcare and provide an element of authenticity and credibility that traditional advertising can never match. These conversations will lead to better physician-patient dialogue and increased awareness of conditions and treatment options.

To enrich the experience, HealthTalker can provide participants with a private online community where they can share their experiences and swap tips and stories with other members facing similar medical challenges.

HealthTalker monitors the spread and impact of consumer conversations via a custom, proprietary software platform that captures metrics across multiple channels. This unique and flexible application also allows HealthTalker to accommodate the specific needs and requirements of the industry.

HealthTalker is dedicated to effectively navigating the complex regulatory environment to provide real solutions for healthcare and pharmaceutical companies who wish to incorporate elements of social media into their marketing programs.

HealthTalker is a proud member of the Word of Mouth Marketing Association (WOMMA).